This Refund & Cancellation Policy explains the circumstances under which refunds, cancellations, and access-related requests may be handled for products and services purchased from Itode Justice through our Selar store.
1. Digital Products
Because many of our products may be delivered digitally and may become accessible immediately after purchase, refunds may not be available once a digital product has been successfully delivered or accessed, except where required by applicable law or where we determine that a refund is appropriate.
Before purchasing, customers are encouraged to review the product description, features, requirements, and delivery information carefully.
2. Duplicate Payments
If you believe you have accidentally paid for the same product more than once, contact us with your transaction details so the matter can be reviewed.
Where a genuine duplicate transaction is confirmed, an appropriate resolution may be provided.
3. Failed or Incomplete Transactions
If your payment was deducted but your purchase was not successfully completed or access was not delivered, contact us with your payment or transaction details.
We will review the transaction and work with the relevant payment provider or Selar where necessary.
4. Incorrect Purchase
Customers are responsible for reviewing product information before completing a purchase.
If you purchase the wrong product, contact us as soon as possible. Any refund, exchange, or alternative solution will depend on the circumstances and whether the product has already been delivered or accessed.
5. Unauthorized Transactions
If you believe a transaction was made without your authorization, contact us immediately and provide the relevant transaction information.
We may request additional information necessary to investigate the matter.
6. Services and Consulting
For consulting, customized services, or other services that require work to begin after payment, cancellation and refund eligibility may depend on whether work has already commenced.
Any specific cancellation terms provided with the service will take precedence where applicable.
7. How to Request Assistance
When contacting us about a payment or refund, please provide:
- Your full name
- Email address used for the purchase
- Product purchased
- Transaction/order reference
- Date of purchase
- Description of the issue
8. Processing
Where a refund is approved, the applicable refund process may depend on the payment method and payment provider.
Processing times may vary.
9. Policy Changes
We reserve the right to update this Refund & Cancellation Policy when necessary.
The latest version will be published on this page.
Seller: Itode Justice
Platform: Selar